Our Solutions

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Flight API

The HitchHiker Flight API is the content aggregation and shopping solution for all kinds of available fights and ancillaries.

Are you looking for a flexible solution to create your own travel booking platforms for travel agencies or end-consumers? Would you like to develop your own high-performance sales-tools for your call centres and sales agents? Or would you like to integrate our flight content into your internal tour-operator system to create dynamic travel packages?

With its comfortable WebService interface the Flight API can be easily integrated in each of your individual projects and delivers the most inexpensive available flights from an extensive range of suppliers. Hence, today you can choose between interfaces to six GDS’, fares from various wholesalers and more than 120 direct airline connections.

Also, your allotments and group bookings no longer need to be distributed in hard copy form to your employees. By using our Flight API they can be integrated into your selling system just like an own internal GDS.

In addition to the request and booking of airfares, lucrative additional services (ancillaries) and fare bundles (branded fares) can now be marketed. Moreover, the HitchHiker Flight API allows for an implementation of the complete subsequent processes like payment and ticketing up to rebooking, cancellation, refund and revalidation of GDS flights.

The HitchHiker Flight API is available as a Software-as-a-Service solution and can be enhanced with several add-on modules and services according to your own, individual requirements.


+ Key Features Chart

HitchHiker Flight API Key Features

+ Technical Highlights
  • Numerous functionalities covering all aspects of your flight bookings:
    • Flight search (Fare Display, Available Fares)
    • Seat maps, seat reservation
    • Tolerance search
    • Fare quote
    • Booking
    • Modify existing bookings (add segments, cancel booking, Special Service Request …)
    • Ticketing incl. void, refund and revalidate (as supported by Amadeus)
    • Supplier payments through Virtual (Mastercard) Account Numbers
  • NEW: Merchandising of flight and ancillary services suppliers: GDS, Low Cost Carrier & Direct Connect
  • NEW: Branded Fares Shopping across all GDS
  • User level shopping and logic optimisation controlled by you from minute to minute with our HitchHiker Rule Engine
  • Optional integration of allotments and group bookings (Allotment Manager required)
+ Your Advantages
  • Individual application, e.g. for:
    • Booking platforms (for end-consumers and agents)
    • Call-Center (consolidator, tour-operator, business travel…)
    • Over-the-counter sales (travel agency, distrib. partner …)
  • Exceptional number of low priced, bookable fares
  • Accurate, real-time pricing information right from the start
  • Full flexibility in the choice of your content
  • Cost savings for implementation/changes
  • Easy integration with user-friendly interface
  • Provision as a Software-as-a-Service Solution: no hardware, software or cost of operation
+ Supported Interfaces and Fare Types

Supported Interfaces:

  • GDS:
    • Amadeus
    • Galileo
    • Sabre
    • Sirena
    • Worldspan

 

  • Direct Connect:
    • Airline Interfaces and Websites
    • Airkiosk
    • Avantik
    • Farelogix
    • Genius
    • Navitaire
    • Multicom
    • Radixx
    • SabreSonic
    • Worldticket

 

  • Other Interfaces:
    • AERTICKET
    • BERlogic
    • Holiday Tours
    • Traffics
    • HitchHiker Flight Entry
    • HitchHiker Allotment Manager

Supported Fare Types:

  • GDS and Net Fares:
    • Published
    • Corporate
    • CAT25/35
    • Ethnic (LBR)
    • Negotiated
    • Infants (INF)
    • Children (CHD)
    • Seniors (SRC)
    • Touroperator(ITX)
    • Youth and Student (YTH/STU)
    • Sailor (SEA)
    • Military (MIL)

 

  • Low-Cost and WebFares:
    • Published Fares
    • Agency Fares
    • NegotiatedFares

 

  • Other Fare Types:
    • Charter Fares
    • Consolidator Fares



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Direct Connect

Numerous low-cost-carrier flight offers are not at all available or are not completely available via traditional distribution systems. For all online travel agencies, tour operators offering dynamic packages and especially in the businesstravel sector, it is indispensable to be able to receive complete and inexpensive flight offers.

The HitchHiker WebFares Engine already delivers more than 130 international low-cost and charter airlines today, as well as selected traditional airlines via direct connection.

We are constantly expanding the carriers we offer over this channel. In doing so, we emphasise great importance to the proper transmission of all tariff and price information thereby achieving an unrivalled quality of our low-cost-carrier data.

The query and booking procedures are always the same, no matter whether the airlines are accessed by direct connection or if the requested fares are accessed via screen scraping.

You can receive the HitchHiker Direct Connect content through one single user-friendly web service interface (Flight API) or as an integrated solution in HitchHiker.Agent.

For a current list of available content, please see:
http://news.hitchhiker.com/hh-direct-connect.pdf


+ Technical Highlights
  • Numerous functionalities covering all aspects of your flight bookings:
    • Flight Search (Available Fares)
    • Tolerance search
    • Radius search
    • Seat reservation
    • Bookings with departure in home country or abroad
  • Password administration and agency login for each airline
  • Complete APIS support (if required)
  • Baggage allowance and booking
  • Online check-in, Priority boarding, SMS confirmation
  • Payment handling
  • Currency conversion
+ Your Advantages
  • Individual application, e.g. for:
    • Booking platforms (for end-consumers and agents)
    • Call Center (consolidator, tour operator, business travel …)
    • Over-the-counter sales (travel agency, distribution partner…)
  • Excellent quality of pricing information
  • Easy integration with user-friendly interface
  • Provision as a Software-as-a-Service Solution: no hardware, software or cost of operation


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Data Feed

HitchHiker’s Flight Data Feed is a service designed for Tour Operators, OTAs as well as Airlines.

Based on your individual requirements the Data Feed generates flight data including all price, routing, tax and surcharge information. You may choose between availability-checked net fare data or high-quality low cost carrier data.

A great variety of export formats allow for importing the flight data in the systems of your choice, including but not limited to established tour operator system and Peakwork’s player/hub environment.

To receive a list of available low-cost carrier data please contact our sales team.


+ Technical Highlights
  • You provide “Job-Lists” consisting of the desired ORG/DEST/DATE etc. in csv-format via our ftp-server. Updates may be requested daily or according to your business needs.
  • Based on this list the Data Feed Service automatically runs a set of queries to retrieve tariff, routing, price and tax information either through our Flight API or Cache module.
  • After this process is finished, the flight data will be delivered to you in one of the following formats: X-Format (proprietary XML Format), SEALTIX, KATI, (Peakwork’s) EDF, INFX1, INFX2
  • You import the file in the system of your choice.
  • For live availability check and booking functionality please see our Flight API.
+ Your Advantages
  • Retrieve flight data tailored to your individual requirements.
  • Enable dynamic packaging with all kind of flight data in the system of your choice.
  • Improve customer experience by creating fare casting services and price drop communications.
  • Drastically reduce your search response times and unnecessary hits to the GDS.
  • Benefit of an unrivalled choice and quality of low-cost data.


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Agent

HitchHiker.Agent is the optimal and efficient flight search and booking system for consolidators, travel agency collaborations and travel agencies.

Using the intuitive, graphical User Interface all call center employees, travel agents and travel consultants are able to find and book the best deals from a variety of fares within a very short time. Using the software does not require any GDS knowledge. HitchHiker.Agent provides all relevant information such as flight times, booking and cabin classes, booking restrictions, prices and service charges.

In addition, the agent can calculate an individual service charge and automatically generate offers. Using the integrated Booking Manager bookings can be processed and managed conveniently, e.g. reserve seats, add OSIs and SSRs or cancel bookings. In the process, your users or agents always maintain an overview of the status of each booking.

HitchHiker.Agent covers the entire process in only one system from the selection of the flight to the booking and up to ticketing of GDS fares or ticket order with the consolidator. Thus saving time and increasing the efficiency of your sales team.


+ Technical Highlights
  • One-way, return and multistop query options
  • Multi-GDS functionality and support of a variety of fare types: net, published, nego, ethnic (LBR), corporate, CAT 35, WebFares and many more
  • Simultaneous query option of several netfare databases/suppliers
  • Service fees can be calculated and managed by a variety of criteria (both by the consolidator and the agent)
  • Sales Preference function to promote specific airlines on a spec. routing based on your financial targets
  • Create offers as MS Word document or send as direct e-mails
  • Optional reservations via Book & Hold function possible
  • Deposit payments and credit card payments via integrated PSPs (Computop and eMerchantPay)
  • Supplier payments through Virtual (Mastercard) Account Numbers
  • Waitlist Bookings (on Amadeus)
  • Booking Manager supporting comprehensive monitoring and processing options for completed bookings e.g. add/cancel segments, ticket order, PDF confirmation, seat reservation, storing of OSI/SSR/remarks/frequent-flyer-numbers
  • Ticketing for GDS fares including Void/Refund/Revalidate on Amadeus
  • Scan Monitor with detailed control options of Look-to-Book and Look-to-Ticketing indicators on agent and affiliate level
  • Optional Ad-Server: advertisement according to routing on wait screen
+ Your Advantages
  • Individual application, e.g. for:
    • Consolidator (in call centers, travel agencies)
    • Travel Agency Cooperation
    • Travel Agencies (with or without own net fares)
  • Efficient consulting and distribution platform: agent / call center staff can handle the entire booking process in one system
  • Training of staff is reduced to a minimum
  • Provision as a Software-as-a-Service Solution: no hardware, software or cost of operation
  • You automatically profit from current updates and market adjustments
+ Screenshots

HitchHiker.Agent Standard Query Screen English

HitchHiker.Agent Result Screen English



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Rule Engine

The HitchHiker Rule Engine offers the option of defining rules to select the best tariff sources dynamically for any given request to our Flight API / HitchHiker.Agent (please see graph).

For example, low-cost airlines are precursors on specific routes, while an individual GDS’ may provide better prices or quality on certain routes. Also, the GDS does not always provide you with your preferred airline in the best-price request.

Being able to determine the best and lowest available rates for each individual situation provides a decided competitive advantage.

The HitchHiker rule engine supports your individual strategies for airlines and GDS’ and thus strengthens your negotiating position. You can also achieve higher kick-back payments by targeted promotion of certain airlines.



+ Technical Highlights
  • Define your rules:
    • Query criteria (routes, airlines, cabin classes, passenger types, etc.)
    • and actions (number of desired fares and associated fare type and source)
  • Set priorities for your rules
  • Define fallback scenarios, if queries fail on a specific channel
  • Integration of Allotment Manager possible to check availabilities
  • Combinations of airlines with allotments or low-cost carriers possible
+ Your Advantages
  • Individual control of all fare sources
  • Define your query range down to the finest detail
  • Improve the quality of GDS-Best-Price-Searches
  • The individual selection of the requested fare sources allows a reduction of transaction costs / an increase of revenue per ticket
  • Individual GDS and airline strategy, e.g.:
    • Systematic promotion of individual airlines
    • Systematic use of different GDS for different routing
  • Rule Engine functionality available for HitchHiker Flight API and HitchHiker.Agent
+ Screenshots



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Allotment Manager

The management of guaranteed availabilities (allotments) has until now required a great deal of manual effort, especially for travel and cruise operators and airlines, which serve groups of nine and more passengers. HitchHiker is one of the few technology providers on the market, which provides a professional solution for your flight contingencies and group bookings.

For example, the HitchHiker Allotment Manager gives you the option of automating scheduled actions which refer to the management of your allotments and bookings, such as dispatching emails to an airline or the automated data import from Amadeus Negospace.

Via integration into the HitchHiker Flight API it also offers the option of combining your flight contingencies with various other travel arrangements in your own tour operator system. Moreover, it is possible to make the allotments bookable directly online for your agents or end-consumers. With the HitchHiker Allotment Manager you therefore are able to push the online distribution of single seats as well as the packaging of your allotments.

It makes no difference whether you would like to manage your group bookings online / offline, your full charter flights, your Amadeus Nego Space or your booking class allotments. The HitchHiker Allotment Manager offers a wide range of allotment types, which adapt to an array of different business models.


+ Technical Highlights
  • Graphical User Interface (Allotment Entry) to enter negotiated flight allotments
  • Automate scheduled actions via the Action Service:
    • E-mail dispatch to airlines (e.g. release 50% of the seats 10 days before departure and send passenger list 2 days before departure to a specific e-mail address)
    • Automatic data import from Amadeus Nego Space
  • Integration into the HitchHiker Flight API for quick and efficient delivery and ability for your Allotments to be booked in all connected distribution systems (e.g. agent platforms, travel portals, tour operator systems…)
  • Optional setting of priorities for sale via the Flight API („Show Allotments First“)
  • Optional combinations of allotments with feeders and add-ons from the standard availability (split bookings)
  • Optional allocation of parts of allotments to individual agencies or different products
  • PNR import via CSV list
+ Allotment Types
  • Group booking online active
  • Group booking online passive
  • Group booking offline managed by the airline
  • Booking class allotment
  • Virtual allotment for full charter flights and more
  • Amadeus negospace allotment
+ Your Advantages
  • Individual application, e.g. for:
    • Cruise companies
    • (Group-) Tour Operators
    • Airlines
  • Time and cost savings in the administration and sale of your allotments
  • Provision as a Software-as-a-Service Solution: no hardware, software or cost of operation
+ Screenshots



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Flight Entry

The HitchHiker Flight Entry is the best-practice, administrative software for flight tariffs. More than 30 companies and corporations in the tourism industry worldwide – including airlines, travel agencies, portals, ticket wholesalers and tour operators – use it today to calculate their net or published fares according to their needs and then distribute them to their customers.

The HitchHiker Flight Entry allows for streamlined processes and the efficient use of resources as your tariff data only needs to be loaded once. Additionally, data management and data processing are simplified as well as you are able to serve all distribution channels from one single database.

Due to excellent export capabilities even complex fares can be distributed quickly and efficiently which make them easily ready for your customers‘ flight requests and bookings.

The tariff distribution process between airlines and consolidators is dramatically simplified and accelerated as well due to the efficient exchange of data with the HitchHiker Entry.

You have the choice of entering the fares yourself, locally in your Entry database or having one of our service partners do so for you.


+ Technical Highlights
  • Management of offline tariffs and their calculation and deployment:
    • The HitchHiker Ticket Automation
    • HTML format (offers printing)
    • Different distribution systems, for example:
      • Agent platforms
      • Call centers
      • travel portals
      • tour operator systems
      • Player technologies
  • Fare loading structuring in: fare, rule, routing and ticket information
  • Linking of origins and destinations with the associated prices, seasons, rules and routings in the corresponding tariff sheet
  • City-pair and fare level import from Microsoft Excel
  • Specific calculation options for customers and distribution channels
  • Tax override and Q-surcharge function via the integrated TaxManager
  • Export formats: HTML, RFF, STADAF, VFX (HitchHiker format)
  • Export formats for dynamic packaging: X format, EDF, INFX1, INFX2, KATI, OTDS (on request), SEALTIX
  • Import Formats: Excel, STADAF, VFX (HitchHiker format)
+ Your Advantages
  • Established system with numerous long-term users
  • HitchHiker Flight Entry conforms to the requirements of different international markets
  • Continuous improvement and adaptation to market and customer requirements
  • Minimum time and resources required to enter and distribute offline tariffs
  • Highest level of details of the entered tariffs (price components and restrictions) for quality assurance and error reduction
  • Full control of an unlimited number of tariffs
+ Screenshots



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Ticket Automation

The HitchHiker Ticket Automation is the cost efficient ticketing solution for all ticket wholesalers, tour operators and online travel agencies.

Save resources and automate your complete ticketing process, from reading the PNR, through the price calculation, to processing the ticketing and printing the documents. The system creates a complete ticket mask, prints the E-ticket and generates a neutral back-office file for seamless processing in every mid and back office system.

By fully testing all of the rules and conditions in HitchHiker Entry, your tickets are issued correctly at any time and airline ADMs are prevented.

The HitchHiker Ticket Automation can be in use 24/7, which allows for additional revenue as ticketing deadlines can be met even outside your normal business hours.

To this day, more than 20 million tickets have been issued fully automatically with HitchHiker ’s Ticket Automation.


+ Technical Highlights
  • Multi GDS function (Amadeus, Galileo, Sabre, Worldspan)
  • Processing of net, published, special, stored (stored TSTs), nego, corporate, percentage and CAT35 tariffs
  • Automatic price calculation (fare quote) also for complex tariffs with add-ons, feeders, interlining agreements, open jaws, rail & fly, side trips, stop-overs, reverse sale, etc.
  • Informative „Fare Quote Only“ option or fully automated ticket printing
  • e-SATA ticketing support
  • Option for point-of-sale ticketing
  • If the booking does not comply with the tariff conditions, either it will be returned to the requesting agency or it will be delivered to an error queue
  • Opportunity of manual access to the tariff database to verify the applicable fare conditions
  • Currency conversion function on the basis of GDS exchange rates (Amadeus, Sabre, Galileo)
  • Tax-override and Q-surcharge options function via the TaxManager integrated in HitchHiker’s Flight Entry
  • Multi-functional back office interface transfer of all PNR information to third party systems
  • Supplier payments through Virtual (Mastercard) Account Numbers supported
+ Your Advantages
  • Quality control trough guaranteed checking of countless ticket restrictions particularly for very complex tariffs
  • Drastic reduction of resources through automated ticketing of all manual and booking engine bookings
  • Volume dependent, scalable system
  • 24/7 operation allows for an increased sale
  • Reduction of ADMs to an absolute minimum
  • Level of automation of up to 100%
  • High security and quality proven by over 20 million tickets issued with error rates in parts per thousand
+ Screenshots



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Queue Robot

Would you like to avoid recurring manual processes and minimize the risk of errors with regard to your booking management process? Are you looking for automated and seamless processes also regarding schedule changes announced by the airline?

Inspired by our customers’ day-to-day routine, HitchHiker developed a Queue Robot which now offers an array of valuable modules to automate your business processes.

These include automated management of schedule changes and wait lists, standardized queuing of bookings, triggering of third party systems and ticketing of Direct Connect Bookings.
Most recently the queue robot has been enhanced by a repricing function empowering an automated fare optimization for your flight bookings.

Would you like to automate other, additional processes? If so, then please feel free to contact us. Our team of experts will create an individual offer based on your requirements.


+ Technical Highlights
  • Repricing: The Queue Robot optimizes your flight bookings by automatically searching for cheaper fares based on your interval settings. If a lower fare is found, the booking can be moved to a certain queue for manually processing by an agent or it can be rebooked automatically to the lower fare. By passing on this price advantage directly to your customer, the customer’s experience will certainly be improved.
  • Schedule Changes: If the airline announces a schedule change, then the GDS sends the affected PNR to a predefined queue. The Queue Robot monitors the queue and processes the PNR according to the rules specified in the system. Said rules can define a time-frame, in which automated processing, optional messaging to the customer and subsequent queuing of the PNR can all be carried out. If the predefined time-frame is exceeded, then the PNR can be sent to a queue for further manual processing.
  • Waitlists: After a seat that was on waitlist has been confirmed in a booking, the GDS passes the affected PNR to a predefined queue, which is monitored by the Queue Robot. The Queue Robot automatically confirms the waitlist and according to the settings, cancels the protection segment and sends the PNR to the configured queue.
  • Interface File: To trigger third party systems (with e.g. a last ticket date file or back office file) the Queue Robot creates a file with PNR information in one of the available data formats, e.g. HitchHiker Backoffice File Format.
  • Queuing: The Queue Robot automatically checks the remarks of each PNR for a user-defined character string (search string) and passes the PNR, which contains said search string to a predefined queue. Optionally, it can be sent to a different queue if the PNR does not contain said search string.
  • Direct Connect Ticketing: Based on a tariff saved in the PNR, the HitchHiker Queue Robot can optionally add a “form of payment” & “commission” to the PNR and create a ticket on the Farelogix System. Afterwards, the PNR is moved from the incoming queue to another predefined queue. Finally, if required, a back office file is created.
+ Your Benefits
  • Automated processes to secure the high quality of your service and customer satisfaction
  • Significant savings on resources originally required for manual management of queues
  • 24/7 operation
  • A volume-based, scalable system
  • Provision as a Software-as-a-Service Solution: no hardware, software or on-site operation required


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Image for HitchHiker Travel section

Travel

HitchHiker.Travel is the marketplace or online shop for all providers of touristic services.

HitchHiker.Travel was ideally developed from a customer perspective (top-down). This makes HitchHiker.Travel fundamentally different from conventional booking sites, which wear the customer‘s patience thin by making them complete countless request masks for flights, hotels, car hire, etc.

HitchHiker.Travel allows customers to use a single, full-text search to display each corresponding product in one single result. For example, the request „Frankfurt London“ provides not just flights, buses, rental cars, mobile homes, cruises and apartments but also concert tickets, tourist guides or offer for suitcases.

Incomparably fast response times, a comfortable shopping basket, as well as the complete integration of our flight offers make HitchHiker.Travel an effective and customer-oriented online sales platform.

Travel agencies can integrate HitchHiker.Travel into their own online presence either as a white-label online booking application or via an XML API. Alternatively, travel agencies can register as a fulfilment partner on http://hitchhiker.travel.


+ Technical Highlights
  • Full-text search query (semantic), radius search or calendar shopping
  • „Pre-installed“ detailed content of various suppliers
  • One single query returns results for up to 200 different categories
  • Uniform presentation and booking procedures for all products
  • Incomparable fast response times (due to the use of local databases and availability caches)
  • Shopping basket with booking and payment functions
  • Integration of the HitchHiker Flight API including HitchHiker WebFares and allotments
  • Supports English, German and French languages (expandable)
+ Your Advantages
  • Universal and flexible distribution platform for all travel products
  • Available as white-label online booking application or XML Travel API for your own individual online presence
  • Opportunity of flexible adjustment of product categories and suppliers
  • Attracting new customer groups via the internet
  • Generating bookings around-the-clock, outside of your business hours
  • Provision as a Software-as-a-Service Solution: no hardware, software or cost of operation
+ Screenshots

Screenshot HitchHiker Travel


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