HitchHiker – Travel Software
Meet HitchHiker at ITB Berlin 2018

Schedule your appointment with our flight experts at ITB Berlin

Is selling flights already your daily business or are you perhaps still in the planning stage? Topics such as IATA NDC, the distribution of ancillaries, dynamic packaging or process automation spark your interest …?

If so, then you are cordially invited to visit us at this year’s ITB in Berlin, where our team of experts would be pleased to take the time to answer any of your flight-related questions as well as to gain initial insight into your own individual project.

With 26 years of expertise in the digitalization of flight booking processes and the resulting software products developed therefor, we would be delighted to be able to contribute to the solution of your own business challenges.

Thus, our focus at this year’s ITB lies on:

  • flight data delivery for dynamic packaging
  • direct connect to 120 airlines
  • combination and booking of full-service and low-cost airlines
  • booking of ancillaries and branded fares
  • group bookings and allotments
  • ticket und queue automation
  • automation of waitlists and schedule changes
  • tariff optimization
  • virtual payment solutions

Don’t miss out on this opportunity to schedule an appointment with our experts now:

Where? ITB Berlin, Hall # 5.1, Stand # 132
When? 07-10 March 2018

To request an appointment, please call us at +49 69 507030 or send an e-mail to mailto:sales@hitchhiker.net. For more information on our company and on our products, please visit our homepage: www.hitchhiker.net.

We are looking forward to meeting you in Berlin.

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HitchHiker flight content available on fliggy.com

In order to offer a wider range of international flights on Fliggy, one of Chinas leading online travel malls, Chinese travel agency Wangyi has signed an agreement with German software and content provider HitchHiker.

Frankfurt am Main, 8th of November 2017
– As of late, travellers departing out of China will have access to a wider range of available flights provided by HitchHiker through fliggy.com, the travel division of China’s leading market place Alibaba.

As a content provider, HitchHiker aggregates content from 120 direct airline connections and various wholesalers. Wangyi air tickets service co., LTD is an IATA accredited travel agency based in Chongqing and a store partner of fliggy.com, who acts as a merchant for HitchHiker’s flight content.

Today, the scope of the cooperation between HitchHiker and Wangyi includes online booking of Asian low-cost carriers such as Hong Kong Express, Jetstar and Scoot but also airlines outside of Asia such as the Romanian carrier Blue Air and the Dutch Transavia. Further international carriers like British Airways, TUI fly Belgium and Canada’s Porter Airlines and others will follow soon.

Wholesale content from local agents is supposed to broaden the range of available bargain airfares for Chinese travellers even more.

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HitchHiker Fare Deals for IATA and non-IATA Agencies

HitchHiker expands its product range for travel agencies and tour operators – with and without an own IATA license – by adding the bargain “Fare Deals”. For this purpose, a cooperation agreement was concluded with the Berlin based software company and ticket wholesaler BERlogic.

Frankfurt on the Main, 10th of October 2017 – German software manufacturer HitchHiker GmbH develops and operates booking technology for the tourism industry that aggregates flight data from different third-party systems. These solutions were primarily developed for (online) travel agencies, business travel agencies and tour operators with an own IATA license.

“Beyond our traditional role as software solution provider, we mainly consider ourselves as content provider for the tourism industry. During recent years, we’ve hence repeatedly received requests for available bargain “flight content” and fulfillment services from agencies without an IATA license. Moreover, our prospective customers from China, Asia and the Middle East are increasingly looking for content outside of their own home region. Until now, we were solely able to offer them the content of our approx. 120 direct airline connections. The Fare Deals, which we currently offer together with our partner BERlogic, enable us to significantly expand the range of services for this target group. Beside that, our highly competitive Fare Deals could also be of interest to our existing customers,” explains Jörg Götz, Senior Sales Manager at HitchHiker GmbH.

BERlogic does not only supply flight content from the major GDS’ (Amadeus, Sabre and Travelport) but also special rates for many routes and airlines (such as Eurowings) and a comprehensive content for the Russian region, which currently includes 76 airlines which are not available in traditional GDS’s, such as Pobeda Airlines LLC. In addition, Lufthansa tickets may be ordered without Lufthansa’s “Distribution Cost Charge”, applicable to all GDS bookings.

The HitchHiker Fare Deals can be accessed via a web service interface (HitchHiker Flight API) and soon also via the B2B booking platform (HitchHiker Agent). Existing HitchHiker customers can simply request to book the new “Fare Deals” via the existing HitchHiker group account. But it is also possible to request a separate agent account at BERlogic, which enables the collection of revenue-based incentives.

Fees for booking and ticket delivery by BERlogic are already included in the airfare, which can be paid by credit card. Moreover, the Berlin based Call Center offers amendment and cancellation services for all flights booked under this cooperation agreement.

About HitchHiker GmbH

HitchHiker GmbH is a leading and independent provider of software solutions for the global travel industry, based in Frankfurt on the Main, Germany. With 25 years of experience in the tourism industry and numerous international projects, HitchHiker has developed solutions for the entire airfare management and ticketing process as well as powerful online booking solutions for all types of flights and ancillaries. HitchHiker’s customers in 27 countries comprise some of the leading online and traditional travel agencies, tour operators, consolidators, travel management companies and airlines worldwide. For the development of its solutions HitchHiker trusts in industry standards such as Microsoft technology. HitchHiker has once again attained Microsoft Gold Application Development competency and is compliant to the Payment Card Industry Data Security Standard.

Press contact:

Uta Will
Marketing Manager
T: + 49 (69) 50 70 3 0
E: marketing@hitchhiker.net
H: www.hitchhiker.net

About BERlogic GmbH

Founded in 2012, BERlogic aims to bring people together with the help of technologies. BERlogic plays the role of connector and consolidator between the suppliers and distributors of air transportation content and travel-related services. BERlogic focuses on providing high-quality services and customer support, along with development and improvement of its products. Clients are of high priority for BERlogic, and employees are the greatest asset.

Press contact:

Aron Lutrin
Sales Director
T: + 49 (30) 983 208 852
E: marketing@berlogic.de
H: www.berlogic.de

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British Airways and HitchHiker announce NDC partnership

HitchHiker and British Airways have partnered to enable authorized agents and corporate customers using the HitchHiker Flight API to access British Airways content directly through IATA’s New Distribution Capability (NDC) standard.

Frankfurt am Main, 6th of July 2017 – As a leading software house and independent content aggregator for the travel industry, HitchHiker is excited to announce the cooperation with British Airways, the largest international carrier in the United Kingdom.

“It is our company mission to efficiently interconnect travel agents, travel management companies and tour operators worldwide with service providers of the tourism industry. Therefore, it is a great honor for us to support British Airways in distributing its services based on the NDC standard”, says Thomas Boffo, Managing Director of HitchHiker GmbH.

Authorized agents and corporate customers will now be able to use the HitchHiker Flight API to shop and book British Airways’ published and corporate airfares via NDC, while avoiding the distribution technology charge of 8 GBP per fare component which will be applicable to all bookings not made through NDC or other lower-cost distribution channels as of 1st November 2017.

British Airways flights may be paid by credit and debit card or cash via IATAs Billing and Settlement Plan. Furthermore, HitchHiker’s System already supports Prime Sale Seating as well as cancellations and refunds of British Airways flights. To add even more value for the passenger, leisure fares and a greater variety of ancillaries (post-sale seating, paid baggage, paid meals and catering choice) as well as itinerary changes are going to be released by HitchHiker by the end of this year.

In order to comply with most agents’ wishes of transparency, the HitchHiker Flight API allows a mixed display of content from various fare sources, such as British Airways Direct Connect, Farelogix, HitchHikers LCC Engine or traditional GDS’s such as Amadeus, Travelport and Sabre.

About HitchHiker GmbH

HitchHiker GmbH is a leading and independent provider of software solutions for the global travel industry, based in Frankfurt am Main, Germany. With 25 years of experience in the tourism industry and numerous international projects, HitchHiker has developed solutions for the entire airfare management and ticketing process as well as powerful online booking solutions for all types of flights and ancillaries. HitchHiker’s customers in 27 countries comprise some of the leading online and traditional travel agencies, tour operators, consolidators, travel management companies and airlines worldwide. For the development of its solutions HitchHiker trusts in industry standards such as Microsoft technology. HitchHiker has once again attained Microsoft Gold Application Development competency and is compliant to the Payment Card Industry Data Security Standard.

About British Airways

British Airways is the UK’s largest international airline and one of the world’s leading global premium carriers. Its principal place of business is London, the world’s largest premium travel market, with significant presence at Heathrow, Gatwick and London City Airports. It is expanding its schedule from Stansted, Manchester, Birmingham and Bristol Airports.

British Airways’ main home at Heathrow is Terminal 5, regularly voted by passengers as the world’s best airport terminal in international surveys.

Operating one of the most extensive international scheduled airline route networks, together with its joint business agreement, codeshare and franchise partners, flies to more than 70 different countries. British Airways carries more than 40 million customers a year and has a fleet of nearly 300 aircraft. This summer, it will be operating nearly 1,000 flights a day across four London airports.

Press contact:

Uta Will
Marketing Manager
HitchHiker GmbH
Berner Str. 81
60437 Frankfurt am Main
Germany
T: + 49 (69) 50 70 30
E: marketing@hitchhiker.net
H: www.hitchhiker.net

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HitchHiker and WEX Announce Virtual Payments Agreement in Germany

WEX and HitchHiker work together on providing seamless payments to the German travel industry

February 01, 2017

LONDON – WEX Inc. (NYSE: WEX), a leading provider of corporate payment solutions, today announced a new virtual payments agreement with HitchHiker GmbH. HitchHiker specialises in content aggregation as well as online booking and ticketing solutions for traditional and online travel agencies, tour operators, consolidators, travel management companies and airlines. With the agreement in place, mutual customers are able to benefit from virtual debit, prepaid and credit cards which can be pre-funded or using a credit line and are available in 24 billing currencies.

Ian Johnson, Commercial Director, Virtual Payments, WEX Europe, said, “At WEX we see great opportunity for our payments and new technology solutions in Europe. We have been expanding rapidly into new markets over the last few years and focus on providing our customers with more powerful and effective solutions. Germany is a key market for us and having HitchHiker, a leading innovator in the travel technology space, working with us is a huge gain for our business and our mutual customers.”

Thomas Boffo, Managing Director, HitchHiker, said, “In our role as aggregator of flight content from Global Distribution Systems, airline direct connects, global flight wholesalers, and other third party content providers, it has become vital to be able to offer a breadth of cost efficient and safe payment options which our customers can manage according to their business requirements. For our customers across the globe virtual payments have become the preferred method of payment, offering benefits such as reduced risk of fraud and misuse which conventional company cards cannot offer. Through our agreement with WEX our mutual customers will benefit from an increased cash flow through the credit funding option.”

Pioneered in 2000, WEX virtual payments are available in all major international currencies and are used in over 190 countries worldwide.

About WEX Inc.

WEX Inc. (NYSE: WEX) is a leading provider of corporate payment solutions. From its roots in fleet card payments beginning in 1983, WEX has expanded the scope of its business into a multi-channel provider of corporate payment solutions representing more than 10 million vehicles and offering exceptional payment security and control across a wide spectrum of business sectors. WEX serves a global set of customers and partners through its operations around the world, with offices in the United States, Australia, New Zealand, Brazil, the United Kingdom, Italy, France, Germany, Norway, and Singapore. WEX and its subsidiaries employ more than 2,500 associates. The Company has been publicly traded since 2005, and is listed on the New York Stock Exchange under the ticker symbol “WEX.” For more information, visit www.wexinc.com and follow WEX on Twitter at @WEXIncNews.

About HitchHiker GmbH

HitchHiker GmbH is a leading and independent provider of software solutions for the global travel industry, based in Frankfurt am Main, Germany. With 25 years of experience in the tourism industry and numerous international projects, HitchHiker has developed solutions for the entire airfare management and ticketing process as well as powerful online booking solutions for all types of flights and ancillaries. HitchHiker’s customers in 27 countries comprise some of the leading online and traditional travel agencies, tour operators, consolidators, travel management companies and airlines worldwide. For the development of its solutions HitchHiker trusts in industry standards such as Microsoft technology. HitchHiker has once again attained Microsoft Gold Application Development competency and is compliant to the Payment Card Industry Data Security Standard.

Contacts

WEX Europe
Riina Sulonen, +44 7766 254 806
riina.sulonen@wexeurope.com

or

JPW Communications
Jamie Wortley, +44 (0) 1769 573444
jamie@jpwcommunications.com

or

HitchHiker GmbH
Uta Will, + 49 (69) 50 70 3 0
Marketing Manager
marketing@hitchhiker.net

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Our Highlights at the ITB Berlin 2017

Again this year the ITB Berlin invites you to find out about the latest technology trends in the tourism industry.

We would also like to take this opportunity to give you an insight into our latest product developments. Our highlights are:

  • HitchHiker Flight API – Airline Merchandising Edition: The latest version 4.0 of our Flight API focuses on the integration of airfare bundles (branded fares) and lucrative additional services (ancillaries).

  • New consolidator cooperation: In order to offer start-ups and small travel agencies without IATA license a complete solution for their flight business, we have recently concluded cooperation agreements with two additional airline ticket wholesalers, AERTICKET AG and BERlogic.

  • HitchHiker Payment Gate: In addition to our cooperation with eNett, who already successfully handle supplier payments of our customers via virtual credit cards (eNett VANs), we are now able to offer a wider range of virtual payment cards and billing types thanks to our cooperation with AirPlus, WEX Europe and Wirecard.

  • HitchHiker Queue Robot: The queue robot has been recently enhanced by a repricing function empowering an automated fare optimization for your tour operator bookings. In addition, our robot includes a collection of useful modules for automating several business processes, such as the management of schedule changes and wait lists, standardized queuing of bookings, triggering of third party systems and ticketing of your Direct Connect bookings.

  • HitchHiker Data Feed: On request, we provide tailored flight data packages at regular intervals – either for individual flight connections or entire markets – which allow for dynamic packaging of your ground services with a broad selection of low-cost flights.

  • HitchHiker Airline Data Broadcast: Our broadcast service is a real-time data stream of all flight connections requested on our Flight API environment including the respective availability and price information. Use this data for your individual flight price comparisons, calendars or to generate up-to-date offers and benefit from a high accuracy and availability compared to the industry-standard cached data.

    We are looking forward to addressing some of these topics in detail with you during the ITB.

    • Where? ITB Berlin, hall 5.1, stand no. 124

    • When? 08-11 March 2017

     
    Please book your appointment with us now. You may contact us by phone (+49 69 507030) or by e-mail to sales@hitchhiker.net. In case you cannot attend the show, we will be happy to propose an alternative for an in-depth interview.

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Tigerair API now available

We are now able to offer you a new direct connection to one of the biggest Asian Low Cost Carriers: Tigerair.

The new plug-in was developed based on the “Navitaire New Skies API” by courtesy of the airline and will ensure an even more reliable and stable connection to query and book Tigerair flights over the HitchHiker Flight API, Agent and Consumer.

Tigerair

Established in 2004 the subsidiary of Singapore Airlines operates flights to 40 destinations across Asia such as:

  • Singapore
  • Bangladesh
  • China
  • Hong Kong
  • India
  • Indonesia
  • Macau
  • Malaysia
  • Maldives
  • Myanmar
  • Philippines
  • Taiwan
  • Thailand
  • Vietnam

The usage of the new interface requires an agency log-in, which is provided by the airline. We would be very happy to provide you with a contact person at the airline should you be interested in obtaining an agency account.

Finally, we would like to take the opportunity to draw your attention to our API connections to Tigerair’s partner airlines Scoot and Tigerair Australia, which were also released this year. The Tigerair Australia API can be used either with a dedicated agency account or simply accessed over HitchHiker’s group-account; the Scoot API can only be accessed using a dedicated agency account.

For further information and to request access please contact our sales team either by e-mail: sales@hitchhiker.net, or by phone: +49 69 507030.

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HitchHiker “Direct Connect” certified for Lufthansa Group

In August 2015, the German software house HitchHiker completed its pilot project for “Direct Connect Access” to scheduled carriers. Later on that year HitchHiker was officially appointed technology partner of the Lufthansa Group relating to “Direct Connect Access”.

To date, the complete booking function including ticketing for Lufthansa, Austrian Airlines, Swiss International Air Lines and Brussels Airlines was implemented and certified. The LH Group carriers API joins a growing list of major airline APIs supported by HitchHiker, such as American Airlines.

Like all 120 low cost and regional airlines directly connected to the HitchHiker Flight API, ”Direct Connect“ flights can be displayed transparently and combined dynamically with flights from other sources (such as the GDS).

Further functions such as fare quotes for quality control, queueing of PNRs as well as the cancellation of bookings and tickets are also supported for the new interfaces.

In support of airline merchandising strategies HitchHiker will be enhancing the capabilities with further Ancillary and Auxiliary Services as well as Branded Fares in the upcoming months.

For more information or if you have any questions, the HitchHiker Team will be present during the ITB in Berlin at stand #124 / Hall 5.1 and the Arabian Travel Market in Dubai at stand #TT1212.

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Thomas Boffo (General Manager at HitchHiker) on Europa 2

Hapag-Lloyd Cruises picks up speed with ELVIS

Even in our Internet-savvy times, customer service, be it either in person or by phone, plays a key role for the German Cruiseline Hapag-Lloyd Cruises. To better handle demanding clientele and travel agents during the sales process as well as to optimize complex booking processes, Hapag-Lloyd Cruises will be replacing its existing flight booking system with a more efficient, tailor-made solution.

The new system will support approximately 50 employees in the sales and product consulting center and approximately 10 employees in the flight department.

The challenge in implementing a technical solution consists of combining full charter flights, allotments and scheduled flights into one, single solution and to pass the result via an interface to the existing tour operator system. Moreover, long-haul flights have to be dynamically combined as a multi-ticket option whilst always taking the necessary minimum connecting times into account.

For the implementation of this project, Hapag-Lloyd Cruises has chosen the Frankfurt-based software house HitchHiker. Essential software modules such as the “Allotment Manager”, the “Flight API” and the “Ticket Automation” have already been fulfilling the specific needs of all departments involved to a large extent.

During the past months HitchHiker has extended its “Flight” product suite to include additional company-specific requirements and has merged all modules into one, jointly designed distribution platform under the project name “ELVIS”.

“ELVIS” covers functions for availability request & booking and ticketing of allotments based on published, net, corporate and cruise (tour-operator) fares. Negospace, online/offline, booking class and virtual allotments (e.g. for own full charter flights) are applied.

Furthermore, schedule-change monitoring is fully automated and a tailored back-office interface passes all flight data on to the tour-operator system.

Last but not least, another important part of „ELVIS“ is the department-specific reporting to provide e.g. capacity data for yield management purposes.

To develop its software HitchHiker applies the latest industry standards:
Microsoft SQL Server, ASP.NET MVC, Entity Framework as Object Relational Mapping while using Code First for database modeling.

About HitchHiker GmbH

Working as an independent software company since 1992, HitchHiker has been successfully developing software solutions for airlines, consolidators, online portals, travel agencies and tour operators.

With over 20 years of experience in the tourism industry and numerous international projects, we have developed solutions for the entire chain of the flight tariff management process as well as numerous, powerful booking applications for all types of flights and touristic services.

For the development of its solutions HitchHiker trusts in industry standards such as Microsoft technology. HitchHiker has once again attained Microsoft Gold Application Development competency and is compliant to the Payment Card Industry Data Security Standard.

HitchHiker Press Contact:

Uta Will
Marketing Manager
HitchHiker GmbH
Berner Straße 81
60437 Frankfurt am Main
T + 49 (69) 50 70 3 0
F + 49 (69) 50 70 3 111
marketing@hitchhiker.net
www.hitchhiker.net

About Hapag-Lloyd Cruises

Hapag-Lloyd Cruises is one of Germany’s foremost providers of luxury and expedition cruises. It offers four ships each with their own unique character: The EUROPA, offers pure luxury and is the only cruise ship worldwide to receive a 5-star plus* ranking for the fourteenth consecutive time by the Berlitz Cruise Guide since its commissioning in 1999. The EUROPA 2, the youngest member of the fleet, is a modern and casual luxury ship, which does away with cruise traditions such as the captain’s dinner. A first for any ship, the EUROPA 2 has received the highest distinction, a 5-star-plus ranking from the 2014 “Berlitz Cruise Guide. The two expedition ships HANSEATIC (5-stars*) and BREMEN (4-star plus*) set off on a course of discovery to explore the best kept secrets of nature and culture. A journey in the luxury private jet Albert Ballin is a particularly exclusive air travel experience that completes the portfolio.

Press Contact: Negar Etminan, Leiterin Unternehmenskommunikation, Hapag-Lloyd Cruises, Tel: +49 040 307030-391, E-Mail: presse@hl-cruises.com

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Envoy appointed HitchHiker’s guide to the Southern Hemisphere

Envoy Advanced Technologies Pty Ltd has been awarded exclusive distribution rights for the complete HitchHiker Flight product suite in Australasia.

This follows a long term working relationship between the parties on mutual clients like Jetabroad within the region. Envoy’s Partnerships Director, David Allen says

“The combination of Envoy’s sophisticated and market-specific travel software expertise combined with the content, connectivity and pricing capabilities of HitchHiker, means that we can jointly deliver comprehensive and specialised online solutions within a very economical framework for our clients.”

Envoy is currently enhancing a range of powerful Loyalty, Global Profile and Rules Engines that will work seamlessly with the HitchHiker (and other) connected data sources that Envoy utilises. Matt Grieve, UK-based Global Sales and Partnerships Manager at HitchHiker, added

“Being primarily based in Europe we have always wanted a technically strong and reliable partner with strong regional experience and so it was a natural progression to make.”

As a result of this appointment, solutions that can be delivered and enhanced with the added benefit of local support include: Extensive Low-Cost Carrier Content, Flight Booking Applications, Process Automation and Data Management. Envoy’s credentials in building effective and powerful online solutions for the broader travel sector continue to grow, with US and European ferry operators wanting to emulate the solution already provided to Spirit of Tasmania, for example.

Allen continues

“Envoy is a quiet achiever with some big brand names receiving enterprise grade solutions at an extremely competitive price point. It is very rewarding to be sought out by global players based on the results we are producing from Australia and to better cater for this we have created a dedicated Travel Technologies division.”

The partnership between HitchHiker and Envoy has already produced interest from Asian companies who recognise the potential advantages of this new arrangement.

 

About Envoy

Envoy Advanced Technologies, a Sydney-based software development company providing custom-built solutions to government, listed enterprises, and the SME space. Envoy focuses on Internet and mobile applications, using state-of-the-art new technology, and is a primary technology innovator with solutions for compliance and certification, agribusiness and online travel. It has an industry leading zero maintenance fee position on all of its developed code and is a Microsoft Web Development partner.

Press contact:

James Milson
Managing Director
Envoy Advanced Technologies Pty Ltd
Level 1, 194 Miller Street
North Sydney, NSW 2060
Australia
ABN 21 116 431 620 | ACN 116 431 620
T +61 (0)2 8404 0590
E james.milson@envoyat.com
W www.envoyat.com

 

About HitchHiker GmbH

Working as an independent software company since 1992, HitchHiker has been successfully developing software solutions for airlines, consolidators, online portals, travel agencies and tour operators.
With over 20 years of experience in the tourism industry and numerous international projects, we have developed solutions for the entire chain of the flight tariff management process as well as numerous, powerful booking applications for all types of flights and touristic services.
For the development of its solutions HitchHiker trusts in industry standards such as Microsoft technology: HitchHiker has once again attained Microsoft Gold Application Development competency and is compliant to the Payment Card Industry Data Security Standard.

Press Contact:

Uta Will
Marketing Manager
HitchHiker GmbH
Berner Straße 81
60437 Frankfurt am Main
Germany
T + 49 (69) 50 70 3 0
F + 49 (69) 50 70 3 111
E marketing@hitchhiker.net
H www.hitchhiker.net

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